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AudiSMASCPCoaching(PhaseII) (价值:60 金币)
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AudiSMASCPCoaching(PhaseII)
上传者:vw1000
2020-09-08
AudiSMASCPCoaching(PhaseIII)
上传者:vw1000
2020-09-08
vw1000
|
编号:20200908165628618
|
类型:共享资源
|
格式: RAR
|
大小:58.95MB
|
上传时间:2020-09-08
资源目录:
(温馨提示:点“+”可展开查看一级资源目录。点“-”可关闭资源目录。)
AudiSMASCPCoaching(PhaseII).rar
Audi SM+ASCP Coaching(Phase II)
0 Overall Process
Back up
服务管理指导手册.pdf
流程及行为指导手册.pdf
经销商标准手册——中等规模经销商.pdf
经销商标准手册——大规模经销商.pdf
经销商标准手册——小规模经销商.pdf
Tools for the consultant
1 ANB200SP_OP_Information for consultant_doc_EN_111105_01_nn-re elysewei.doc
10 ANB200SP_OP_guideline_solution_focused_approach_doc_EN_111029_01_EZ-re.doc
11 ANB200SP_OP_solution_focused_approach_ppt_EN_111029_01_EZ-re.ppt
2 ANB200SP_OP_Toolkit_for _consultant_ppt_EN_111105_01_nn-re elyse wei.ppt
3 ANB200SP_OP_Trainer_Guideline_ SM _ASCP_training_doc_EN_111105_01_nn-re elysewei.doc
4 ANB200SP_OP_Basic_presentation_ppt_EN_111105_01_GS-re.ppt
5 ANB200SP_OP_Schedule_at _the_dealership_xls_EN_111104_01_nn-re.xls
6 ANB200SP_OP_Coaching_method_get_ involved_doc_EN_111106_01_CN-re.doc
7 ANB200SP_OP_Coaching_method_ppt_EN_111105_01_cn-re.ppt
8 ANB200SP_OP_Project_Reporting_xls_EN_111104_01_nn-re.xls
~$ANB200SP_OP_Information for consultant_doc_EN_111105_01_nn.doc
Tools for the dealership
1 ANB200SP_OP_Project_Communication_doc_EN_111103_01_GS- elyse weied.doc
2 ANB200SP_OP_programm_overview_ppt_EN_111103_01_GS-re elyse wei ed.ppt
1 Dealer Analysis
Back up
ANB200SP_DA_Checklist_Service_Department_doc_EN_111105_01_GS-re.doc
~$B200SP_DA_Checklist_Service_Department_doc_EN_111105_01_GS-CN.doc
Tools for the consultant
ANB200SP_DA_Checklist_ASCP_xls_EN_111105_01_nn-CN-re.xls
ANB200SP_DA_Guideline_ for_ Interviews_doc_EN_111105_01_nn-re.doc
Tools for the dealership
ANB200SP_DA_Pre_check_to_dealer_doc_EN_111028_01_nn-re.doc
2 Service Management
Tools for the consultant
1 ANB200SP_SM_Information_ for_management_consultant_doc_EN_111105_01_GS-re.doc
2 ANB200SP_ SM_basic_presentation_ppt_EN_111031_01_JB-re.ppt
3 ANB200SP_SM_KPI_tools_xls_EN_111031_01_JB-re.xlsm
4 ANB200SP_SM_Guideline_for_management_coaching_doc_EN_111113_02_re.doc
5 ANB200SP_SM_guideline_improve_interfaces_EN_111105_01_SL-re.doc
6 ANB200SP_SM_Toolkit_for _management_ consultant_ppt_EN_111105_01_nn-re.ppt
~$ANB200SP_SM_Guideline_for_management_coaching_doc_EN_111113_02_re.doc
~$ANB200SP_SM_Information_ for_management_consultant_doc_EN_111105_01_GS-re.doc
~WRL3409.tmp
~WRL3620.tmp
Tools for the dealership
1 ANB200SP_SM_ Info_Management_by_objectives_doc_EN_111105_01_GS-re.doc
10 ANB200SP_SM_standard_agenda_for_internal_meetings_doc_EN_111105_01_GS-re.doc
2 ANB200SP_SM_ Target_Agreement_Checklist_doc_EN._111105_01_GS-re.doc
3 ANB200SP_SM_presentation_Basics_Target_Agreement_ppt_EN_111105__01_GS-re.ppt
4 ANB200SP_SM_ template_target_ agreement_doc_EN_111105_01_GS-re.doc
5 ANB200SP_SM_ Monitoring_ Service_Advisor_xls__doc_EN_111105_01_GS -re.xls
6 ANB200SP_SM_ Performance_measurement _doc_EN_111105_01_GS-re.xls
7 ANB200SP_SM_Service_Potential_xls_EN_111031_01_JB-re.xlsm
8 ANB200SP_SM_Meeting_minutes_Service_team (Form)_doc_EN._111105_01_GS-re.doc
9 ANB200SP_SM_weekly_schedule_SM_(Form)_doc_EN_111105_01_GS-re.xls
3 Service Advisor
Back up
ANB200SP_SAD_Guideline_Direct_Reception_pdf_EN_111019_01-re.doc
Tools for the Consultant
1 ANB200SP_SAD_guideline_direct_reception_doc_EN_111019_02_SL-re.doc
1 ANB200SP_SAD_guideline_direct_reception_ppt_EN_111019_01_SL-re.ppt
12 ANB200SP_SAD_guideline_Benefit _Argumentation_doc_EN_111105_01_SL-re.doc
12 ANB200SP_SAD_presentation_benefit_argumentation_ppt_EN_111019_01_SL-re.ppt
13 ANB200SP_SAD_guideline_cooperation_service_advisor_and_cashier_doc_EN_111019_02_SL-re.doc
14 ANB200SP_SAD_guideline_cooperation_service_advisors_and_workshop_doc_EN_111019_01_SL-re.doc
15 ANB200SP_SAD_guideline_appointment_preparation_doc_EN_111019_01_SL-re.doc
16 ANB200SP_SAD_guideline_how_to_optimise_cooperation_doc_EN_111019_01_SL-re.doc
17 ANB200SP_SAD_guideline_quality_check_and_preparation_doc_EN_111019_01_SL-re.doc
18 ANB200SP_SAD_guideline_quality_check_and_preparation_ppt_EN_111019_01_SL-re.ppt
19 ANB200SP_SAD_presentation_appointment_preparation_ppt_EN_111019_01_SL-re.ppt
2 ANB200SP_SAD_guideline_process_flow_direct_reception_doc_EN_111105_02_CN-re.doc
3 ANB200SP_SAD_guideline_check_list_direct_reception_implementation_doc_EN_111105_01_CN-re.doc
4 ANB200SP_SAD_guideline_ Interface_CRM_SA_doc_EN_111105_01_SL-re.doc
5 ANB200SP_SAD_guideline_Improve_interfaces_EN_111105_01_SL-re.doc
6 ANB200SP_SAD_guideline_vehicle_return_and_payment_doc_EN_111019_02_SL-re.doc
7 ANB200SP_SAD_presentation_vehicle_return_and_payment_ppt_EN_111019_01_SL-re.ppt
8 ANB200SP_SAD_guideline_handling_customers_objections_doc_EN_111019_01_SL-re.doc
9 ANB200SP_SAD_presentation_handling_customers_objections_ppt_EN_111019_01_SL-re.ppt
Tools for the Dealership
ANB200SP_SAD_check_list_direct_reception_doc_EN_111105_01_CN-re.doc
ANB200SP_SAD_handout_direct_reception_doc_EN_111105_01_CN-re.doc
ANB200SP_SAD_presentation_direct_reception_ppt_EN_111019_01_SL-re.ppt
ANB200SP_SAD_presentation_handling_customers_objections_ppt_EN_111019_01_SL-re.ppt
ANB200SP_SAD_presentation_vehicle_return_and_payment_ppt_EN_111019_01_SL-re.ppt
ANB200SP_SAD_process_flow_direct_reception_doc_EN_111105_01_CN-re.doc
4 Reception
Tools for the consultant
ANB200SP_RC_guideline_ Communication_ on_the_ phone_doc_CN_111105_01_SL.doc
ANB200SP_RC_guideline_appointments_arranged_in_person_doc_CN_111105_01_SL.doc
ANB200SP_RC_guideline_appointments_arranged_in_person_ppt_CN_111105_01_SL.ppt
ANB200SP_RC_guideline_appointments_making_(standard)_doc_CN_111105_01_SL.doc
ANB200SP_RC_guideline_Appointment_by_telephone_ other_doc_CN_111105_01_SL.doc
ANB200SP_RC_guideline_direct_reception_doc_CN_111105_01_SL.doc
ANB200SP_RC_Guideline_Direct_Reception_pdf_CN.doc
ANB200SP_RC_guideline_direct_reception_ppt_CN_111105_01_SL.ppt
ANB200SP_RC_guideline_personal_welcome_doc_CN_111105_01_SL.doc
ANB200SP_RC_presentation_appointments_arranged_in_person(other)_ppt_CN_111105_01_SL.ppt
ANB200SP_RC_presentation_appointments_making_(standard)_ppt_CN_111105_01_SL.ppt
ANB200SP_RC_presentation_appointments_making_by_the_telephone_(non-standard)_ppt_CN_111105_01_SL.ppt
ANB200SP_RC_presentation_communication_on_the_telephone_ppt_CN_111105_01_SL.ppt
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